Overview
What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
MiCloud Connect Review
Mitel - I tell you it's worth it!
An essential tool for business communication.
Essential for Office Communication
A perfect phone solution, but a less than perfect conferencing solution.
ShoreTel Sky VoiP review and consideration
A Shoretel Sky review from a company that recently deployed it.
Eye on the ball...
easy to use application, sometimes a bit technical
MiCloud is a great benefit to our company
MiCloud Connect Review
ShoreTel - a great product for any SMB
ShoreTel Easy and Rock Solid
Shoretel is made for all business models, big and small!
ShoreTel review from the trenches
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Call recording (23)8.383%
- Directory of employee names (27)8.383%
Pricing
Essentials
$20.99
Premier
$26.59
Elite
$38.49
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
MiCloud Connect Client Demo
MiCloud Connect Client Demo
MiCloud Connect Demo
MiCloud Connect Demo
Mitel MiCloud Connect Business SMS
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 7.5Hosted PBX(15) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.3Multi-level Interactive Voice Response (IVR)(15) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8User templates(16) Ratings
Create and apply batch configurations to multiple users at once
- 8.6Call reports(21) Ratings
Historical call analysis and trending metrics
- 8.3Directory of employee names(27) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9Answering rules(24) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(23) Ratings
Automatic recording of inbound and outbound calls
- 8.6Call park(26) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.6Call screening(22) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.3Message alerts(23) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8Video conferencing(8) Ratings
Built-in video conferencing capabilities
- 9Audio conferencing(23) Ratings
Audio conferencing credentials for all on the system.
- 7Video screen sharing(4) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 6.7Instant messaging(5) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8Mobile app for iOS(14) Ratings
App for iPhone and iPad
- 4.5Mobile app for Android(12) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is MiCloud Connect?
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Competitors
MiCloud Connect Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(115)Community Insights
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Attribute Ratings
- 8.6Likelihood to Renew42 ratings
- 10Availability27 ratings
- 5.1Performance9 ratings
- 8Usability21 ratings
- 3.5Support Rating16 ratings
- 2Online Training12 ratings
- 6In-Person Training3 ratings
- 9.6Implementation Rating30 ratings
- 6.4Configurability3 ratings
- 7.6Product Scalability5 ratings
- 9.1Ease of integration1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
Reviews
(1-25 of 36)MiCloud Connect Review
- Contact center capabilities.
- IP PBX phone services.
- Softphone.
- Microsoft Teams integrations.
- Jira Integrations.
- Salesforce integrations.
An essential tool for business communication.
- The administration interface makes it simple to control access and manage people.
- The cloud-based service is simple to roll out to remote workers and brand-new workplaces.
- The product has a simple and straightforward user interface.
- There are persistent problems with the app's functionality on mobile devices.
- At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
- Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
- The admin portal is easy to use and manage users.
- Deployment of new users is easy.
- The cloud solution makes it easy to deploy in new offices or for at-home employees.
- The user interface of the product is intuitive and easy to use.
- The mobile app continually has issues operating as it is supposed to.
- There is no "native" video conferencing solution.
- The web conferencing solution has lag issues occasionally. It doesn't seem to be as stable as other solutions.
- For whatever reason, the softphone on desktop struggles when using headsets instead of the computer's natively built in mic and speakers.
ShoreTel Sky VoiP review and consideration
Aug 2019 Update: We are still leveraging our Cisco 79XX series phones and have the same great functionality with Mitel. The platform has been updated a bit but as Administrators we have the same controls we did before. We will begin to visit the new offerings that Mitel will push out but for now we remain stable. The options I mentioned above are all still in place and our Phone Assistant still remains strong. I along with a number of users have a Cisco device at home and at work. We all can log on both back and forth from the office and home with no issue.
- Call quality is very good. Dedicated circuit for QoS is helpful. Even leveraging the Mitel Cloud service over our own ISP has been problem free. The disadvantage to that is the owned and operated router from Mitel where they control more connectivity issues and troubleshoot them as well.
- Support is also very good. Receive US based support staff when calling in. Issues resolved quickly.
- They are continuously growing in support and service.
- Issue with fail over. Determination has to be made to fail-over to DR site. This could take an additional 45 mins to 1 hr. when decision is made. You can be down for some time already before they flip.
- As of Aug 2019 we have had much less issues in connectivity and fail-over. The Mitel platform appears to be stable.
- Looking for better choices of handsets/easier programming for off-net phones. After comparing a number of vendors we've not been able to compare the specific feature sets that Mitel provides.
Update moving them up a notch! Service and call clarity are really good.
A Shoretel Sky review from a company that recently deployed it.
- Four digit extension dialing between branches and being able to transfer calls between branches works great.
- Customer service is always very helpful with any problems.
- The Phone Assistant is very easy to use and has a lot of features.
- The Shoretel Mobility app for iPhone does not work very well and is not very intuitive in my experience.
- We have had many intermittent instances of employees reporting that call quality is bad, sounds like the caller is garbled and underwater.
- I deployed Shoretel Sky to eleven branches in four states over a 6 month period and experiences were not very consistent. Had issues with not enough power bricks being sent with the phones, some phones not having the the face sticker showing messages, directories, etc., user guides (quick start guides) not getting shipped with the phones at some branches, and phones being programmed incorrectly. This made it very difficult to plan my trips to train employees and install these at the various locations.
MiCloud Connect Review
- Phone system.
- Call handling.
- Instant message/conferencing.
- Would like a traditional call forward option.
- Greater analog ports on-premise gear.
ShoreTel - a great product for any SMB
- It's easily upgraded when a new version is released.
- ShoreTel is great with expansion.
- The SDK was key in deciding on a VoIP solution.
- Newer versions are slightly behind the times in supporting things like Office, and 64bit OS.
ShoreTel Easy and Rock Solid
- Easy to configure
- Easy to maintain
- Easy for End Users
- Integration into other apps, CRM, etc
ShoreTel review from the trenches
- ShoreTel has instant message capabilities that allow users to communicate without interruptions.
- ShoreTel has been around for years and the company is stable.
- It just works, we've had zero service interruptions that can be directly attributed to ShoreTel.
- The user interface looks like something straight out of the 90s.
ShoreTel: It's not Cisco, but it's not bad either.
- Shoretel is cost effective. I am a Cisco fan. I love Cisco VOIP and their products, however, working for a non-profit, we didn't have the budget to deploy a full Cisco VOIP system.
- Call Clarity. The call clarity with ShoreTel is nice. Like all VOIP systems, it does require some adjustments with the settings, but once you are done, it sounds great.
- Their phones feel cheap. They feel like they were made with cheap plastic, and we have probably replaced almost 40% of their phones because they quit working or had issues. Their warranty covered the replacements of these phones.
ShoreTel VoIP PBX
- Setup is quick and painless
- Management of the phone system is web browser based
- Is the only phone system that we looked at that continued to run if the server went down
- Integrates with Microsoft Outlook
- Customizable
- Updates to the system are cumbersome.
- Better support for Bluetooth headsets would be nice
- Ease of phone management - easy to deploy; easy to relocate; and, easy to reassign extensions.
- Ease of overall system management - one pane of glass for all our switches, phones, users, call routing etc.
- Regular product updates and feature additions and/or refinements - listens to their customer base and provides clear upgrade paths.
- Encourages third-party enhancements and affords ease of integration to broaden the range of their already robust IP telephony solution.
- While very good reporting is offered via a third-party, it would be nice to have more report offerings baked in to the boxed solution.
Unified Communications is a cinch with Shoretel
- The Shoretel Communicator client is extremely convenient and efficient for our business needs. The Outlook synchronization works particularly well along with the quick dialer. Being able to type in a partial name or phone number and then click on a name to call a contact directly is very useful. It automatically adds all of my new contacts and their numbers, email, etc.
- Voice quality and QoS is excellent. We never have any issues of latency, dropped packets, static, etc. DSCP QoS tagging works out of the box as long as you enable it on your network.
- Shoreware Director, the administration portal is very user friendly, and doesn't require the end user to be very tech savvy. Everything in there is pretty self-explanatory.
- Creating users, changing numbers and extensions, MAC work are all very simple with minimum training.
- There are some minor issues with software bugs on new build releases.
- Quality control with the phones could be better. They have about a 3% failure rate in our experience, but the RMA process is quick and painless.
- Mobility App - easy to use, great features
- Conferencing - setting a conference up is a breeze and the Outlook plugin makes it even easier
- Communicator - allows you to see all things telephony in one place
- Conferencing- Once I set a meeting for a certain time period, I cannot go and change it mid-stream. In other words, if I know we're going to run over the 45 minute allotted time, I cannot go change it to 1 hour in Outlook. I will still get cut off by the system.
- ShoreTel app for Android- every time I open it, it closes (and I get a message about this), and I have to open it again. I've reinstalled it several times, and it continues to do this.
Shore-nuff ShoreTel is still Awesome!
ShoreTel is our central communication tool. The ability to work in and out of the office on one centralized platform is invaluable. My favorite elements of the ShoreTel UC solution is the easy to use conference bridge that is simple to administer and aesthetically pleasing. One touch entry to conference rooms is awesome and I love how simple it is to share with others. I am also a huge fan of the overall look and feel of the desktop client and hardware. It makes our organization appear even more modern than we already are. I would recommend ShoreTel to any business owner looking to improve communications, enhance productivity, and/or improve the appearance of their organization.
As a company that prides ourselves on working with our clients to provide education and on-going learning, we have even created a repository of useful how-to guides and best practice articles. They can be reached here:
- Conference Bridge
- Mobility
- Reliability
- Strong ROI
- Better integration capabilities
- No multi-point video
- More experience in the Cloud Phone arena
Shortel Install and expansion
- The system up-time has been 100% over 3 years.
- With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
- The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
- The licensing structure can make the system more expensive than your traditional phone system.
- The admin interface does not work in the latest web browsers.
- Haven't seen a dedicated soft-phone app.
ShoreTel worked for us
- Easy to use VoiceMail System.
- Call Forwarding
- Ring Groups
- Warm and Cold Transfer (difficult for some users)
- Directories
- More robust Station-side Automated Attendant
- Excellent voice quality
- Help/support directly from the phone for all users (unlimited)
- Simple to make adds/moves/changes to users on system as well as setting up permissions for who can do what
- more integrations
- ability to add wireless phones to cloud system with functionality
- better conference phone made by shoretel
- Ease of deployment - we have installed 100-200 user deployments successfully in the course of a single weekend on numerous occasions.
- Ease of management - management of the system is intuitive and admin training usually takes less than 4 hours to learn the bulk of what you need to know.
- ROI - upfront system cost is almost always lower than Cisco, Avaya, Mitel. Over 5-7 years ShoreTel also provides a better ROI than hosted solutions as well.
- ShoreTel recently stopped offering their phones in silver which I believe was a mistake based on the demand in the market for phones in that color.
- There was talk of instant messaging being an included feature at some point, now it requires the purchase of the conference bridge and a Professional License which isn't usually a problem except for our small business customers who usually have budget constraints. 14.2 allows for the virtualization of the conference bridge so in a VM environment the cost of IM is now just the added Professional License.
Shoretel VOIP review
- Easy Administration. Many other systems we reviewed were particularly difficult to administer.
- Lowest total cost of ownership. Other systems' total cost of purchase and maintenance were extremely high.
- Wonderful phone sound quality. We were able to evaluate many different units, and were most satisfied with the sound of the ShoreTel units.
- I think that ShTel's conference room phones could use some work. I think they mentioned that they were coming out with a new unit, but the ones we tested were not acceptable to us.
- We also hope that ShoreTel comes out with a system which works with SIP.
ShoreTel VOIP System Review
- ShoreTel Conferencing
- Least cost routing
- Shoretel Communicator Software
- The version of chat we are using is version 1. Logs of chat sessions would be a benefit.
ShoreTel Sky. Great service from a great company.
- ShoreTel Sky Support is responsive, effective and quite good.
- ShoreTel Sky functionality meets the demands of our fast-paced, cloud-centered business.
- ShoreTel Sky suite of products serves our needs quite well.
- ShoreTel Sky is very dependable and is something we trust.
- Some provisioning tasks aren't fully integrated into the ShoreTel Sky portal. Examples include the provisioning of new user accounts which is done through an old portal UI and Sky Mobility which requires online provisioning be followed up with a call to support to finish enablement.
1) How reliable is the service? ShoreTel Sky is very reliable. I never have to think about it.
2) Does it meet the needs of our users? ShoreTel Sky provides dial tone to whatever device you need (desk set, mobile phone, soft phone, etc), on-demand conferencing, international, CRM integration.
3) Do they provide great support? ShoreTel Sky support is fast, effective and dependable. They provide the necessary guidance when new features are needed or modifications to existing functionality is requested.
ShoreTel outshines the rest
- Simple to install, manage and use. I came in with no ShoreTel experience at all. We have a great partner we use as a vendor for higher level issues. For the most part, ShoreTel was a lot easier to learn...especially coming from a Cisco background.
- ShoreTel is a great solution for small to midsize companies.
- Customer Satisfaction....there is very little downtime attributed to technical issues with the ShoreTel system.
- I am very satisfied with the product as is.
ShoreTel - both phone and computer
- Call center features are great out of the box if you have a small call center. The PC interface is great, allowing call center agents to view & control calls and queues using their PC and not ever touching the phone.
- The auto attendant recordings and logic can be set up in-house. Even hold music can be set up in-house. It's a big money saver not having to use a service for these things. The call routing using auto attendant logic is very flexible and easy to configure as well as troubleshoot.
- The audio quality of the speaker phone is the best I've used.
- You can configure custom ring tones.
- An inherent problem with VoIP systems is that they are dependent on the computer network. Should network problems affect the computer systems, they can also affect the phone system depending how the systems are configured and/or segregated.
- The handset slips off the phone too easily. It's a minor point, but annoying and easily remedied but a slightly different design.
- Last I used ShoreTel, there was no click-to-dial feature in the PC interface. You had to copy/paste phone numbers into the ShoreTel interface. There was a third party solution to address this, but I'd like to see it native to ShoreTel (if it hasn't been added at this point).
ShoreTel VoIP: Simplicity, Scalability & Reliability
- Reliability: N+1 design - automatic failover (Redundancy)
- Simplicity: easy admin control/management via ShoreTel Director
- ShoreTel's Enterprise Contact Center could use some improvement and more development.